The facility is clean and well-maintained with the typical HGI decor and design. We stayed here for 5 nights, while exploring the area. Rude front desk worker, lack of housekeeping and a non-existent general manager is not acceptable. As a Lifetime Diamond with Hilton, I have stayed in my share of letdown hotels, this rated at the top. Note the General Manager DeAvon's voice mail was not set up, the front desk could never locate him (5 calls made), and the massage left at the front desk for him to contact me via my cell phone has yet to be returned. After multiple failed attempts to try to reach the General Manager DeAvon Burnes, via front desk and phone, these issues were never resolved. TP, Shower gel never refiled, neither room had the do not disturb hanger up, room 434 appeared to have not been properly cleaned from last guest. When asking for both rooms to be cleaned daily, rooms were never cleaned just trash removed a few times, wife had verified with Housekeeping both rooms were on the list for daily cleaning. Person in training was friendly and very apologetic about the situation. Hotels near National American UniversityĮxtremely rude front desk worker under two occasions with my wife, with the second time friends and family being witness of.Hotels near South Dakota School of Mines and Technology.Hotels near Decory's Entertainment Company.Hotels near Outside In - Children's Indoor Playground.Hotels near VR Den Funzone Virtual Reality.Hotels near Pirate's Cove Adventure Golf.Rapid City Hotels with Air Conditioning.InterContinental (IHG) Hotels in Rapid City.Hotels near Hilton Garden Inn Rapid City.
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